Refund and Cancellation Policy
At Molisha Brand Builder, we are committed to delivering high-quality digital marketing services and products. However, due to the nature of digital products and services, certain guidelines are in place for refunds and cancellations. Please review the following carefully:
1. General Policy
1.1. This Refund and Cancellation Policy applies to all services and digital products offered by Molisha Brand Builder, including but not limited to website development, social media marketing, graphic design, and digital advertising campaigns.
1.2. By availing of our services or purchasing our digital products, you agree to the terms outlined in this policy.
2. Cancellation Policy
2.1. For Services:
- Clients may request the cancellation of ongoing services by providing written notice via email to info@molishabrandbuilder.in.
- Cancellation requests must be made at least 7 days before the scheduled start of a service or campaign.
2.2. For Digital Products:
- Digital products (e.g., templates, eBooks, digital tools) are non-refundable once the product has been delivered or downloaded.
- If you mistakenly purchase a product, please contact us within 24 hours for review.
2.3. For Subscriptions:
- Subscription-based services (e.g., monthly social media management) can be canceled with a 30-day written notice.
- Any payments made for the current billing cycle are non-refundable.
3. Refund Policy
3.1. For Services:
- Refunds are not available for services already delivered or work already completed.
- If a project is cancelled by the client before it begins, a partial refund may be issued after deducting administrative and consultation charges (usually 20% of the total project cost).
3.2. For Digital Products:
- No refunds are provided for digital products that have been successfully delivered unless there is a technical issue (e.g., corrupt or inaccessible files).
- In the event of a technical issue, a replacement product or access will be provided.
3.3. Service Deficiency:
- If you believe that our services were not delivered as promised, you must provide documented evidence within 7 days of project completion.
- Refunds in such cases will be reviewed and issued only at the discretion of Molisha Brand Builder.
4. Exceptions to Refunds and Cancellations
4.1. No refunds will be issued for delays or issues caused by the client, such as:
- Failure to provide required materials, approvals, or timely communication.
- Changes in project scope after work has commenced.
4.2. Refunds will not apply to third-party costs incurred on behalf of the client (e.g., ad spend, domain registrations, hosting fees).
5. Dispute Resolution
5.1. In case of any disputes related to refunds or cancellations, we encourage clients to reach out to us via email at info@molishabrandbuilder.in.
5.2. All disputes will be handled amicably, and any refunds granted will be processed within 15 business days of approval.
6. Contact Information
If you have any questions about our Refund and Cancellation Policy, please feel free to reach out:
📞 +91 8619012889
📧 info@molishabrandbuilder.in
Thank You for Choosing Molisha Brand Builder
We value your trust and strive to maintain transparency and fairness in all our dealings.
